Refund policy

🔄 Refund & Return Policy (POD Updated)

We want you to love your Palm & Magnolia purchase. Because each item is made-to-order through our U.S.-based fulfillment partners (Apliiq, Printful, and others), please review the following policy before placing your order:

Custom-Made Orders

• Every product is printed or embroidered specifically for you. For this reason, we cannot accept returns or exchanges for size, color preference, or buyer’s remorse.
• Please review size charts carefully before ordering.

Returns/Refunds Allowed

• Items that arrive damaged, defective, or misprinted are eligible for replacement or refund.
• To request a replacement/refund, contact us within 7 days of delivery with photos of the issue.
• We will work directly with our fulfillment partner to correct the problem at no cost to you.

Process

• Email Angela@palmandmagnolia.com with your order number, description of the issue, and photos if applicable.
• Approved replacements/refunds are processed within 5–7 business days.

Exchanges

• Because items are made-to-order, we cannot process direct exchanges. If you need another size or color, a new order will need to be placed.